Contact¶
| Channel | Use it for | Address |
|---|---|---|
| Support tickets | Support requests: account, Linked role, pilot extension, subscription or licence, privacy requests, reports about a member | https://craftplanner.io/support/. Sign in with your Google account, then open a ticket |
| Discord ticket channel | The same support requests, opened from Discord. Questions about the programs and reports of a wrong game rule go to the help channels of the server | Press "Join the community" on your account page. Then press the button "Open a ticket" in the channel open-ticket. The ticket belongs to your website account and is on the support page as well |
| Legal and privacy requests, and contact without a Discord account | [[FILL: contact email address]] |
Before you write¶
| Question | Where the answer is |
|---|---|
| What do the programs do | Features |
| How do I get the programs | Download |
| How do I extend the pilot period | Subscription |
| How is my data handled | Privacy policy |
What to include in a report¶
- The program and its version.
- What you did and what you expected.
- The plan file, when the report is about a plan.
Do not send passwords or payment details.
How a support ticket works¶
- Open https://craftplanner.io/support/ and sign in with your Google account.
- Open a new ticket. Choose a category, enter a subject and write the message.
- The answer of the staff appears in the ticket on the website. The website sends no email about it. When your Discord account is linked, the bot of the server also sends you the answer in a direct message.
- Reply in the ticket, or close the ticket when the request is settled.
The button "Open a ticket" in the channel open-ticket of the Discord server opens the same kind of ticket. It needs a Discord account that is linked to your website account. A ticket that is opened or answered through Discord passes through Discord. See the privacy policy.
A ticket is plain text. It accepts no file.